1. Agreement to these terms
These Terms of Service apply when you use this website, book an appointment, or receive services from Katy Senior Tech. By completing a booking, you confirm that the information you provide is accurate and that you agree to these terms. Your appointment is booked when Square confirms it. We may contact you if we need clarification or if the submitted address appears to be outside our service area.
2. Our services
We provide patient, in-home assistance with everyday consumer technology, including device setup, settings, apps, accounts, basic connections, streaming services, printers, and general instruction. We do not provide physical device repair, internal hardware work, soldering, electrical work, structural installation, advanced data recovery, or other work that requires a licensed or specialized repair professional.
If a request appears to need specialized work, we may decline or stop that portion of the service and explain what kind of professional may be a better fit. Any referral is offered as a courtesy and is not a guarantee of another provider's work.
3. Appointments, access, and safety
- An adult must be present during an in-home visit.
- Please provide safe, reasonable access to the devices, accounts, internet equipment, and work area involved in the visit.
- Please secure pets and tell us about any household condition that could affect a safe visit.
- We may reschedule or end a visit if conditions are unsafe, the requested work is outside our service scope, or necessary access is unavailable.
4. Pricing, payment, and changes
Home visits are available Tuesday through Friday and may begin at 9:00 AM, 11:00 AM, 1:30 PM, or 3:30 PM. Services are limited to addresses within 8 miles of the LaCenterra area in Katy. We review the submitted service address after booking and will contact you if it appears to be outside that zone. An out-of-area appointment may be canceled without charging the customer a cancellation fee.
Each in-home Tech Help Visit is $89 for up to 60 minutes. The displayed price is the full price, with no travel fee, hidden fee, or extra hourly charge. Payment is due as agreed for the completed visit.
Please cancel or reschedule at least 24 hours before your appointment. Cancellations made with less than 24 hours' notice and missed appointments may be charged a flat $30 fee. Emergencies will be considered individually.
5. Tech Assurance Plan
The Tech Assurance Plan is offered at $39 per month for one household. Enrollment and recurring payment authorization are completed through Square. When you complete checkout, the plan begins and renews automatically each month until canceled.
The plan includes up to two scheduled 15-minute phone, FaceTime, or screen-share help sessions per monthly billing period, priority access to available support times, and one 60-minute Annual Tech Check-In per membership year after at least three consecutive paid months. Members must call or text us to schedule remote sessions and the Annual Tech Check-In; these appointments are not booked automatically. Remote sessions are for one quick topic, do not roll over, have no cash value, and may be converted to a paid visit when the issue cannot reasonably be handled remotely.
Members may cancel before the next billing date to prevent the next renewal. Unless required by law, charges already processed are not prorated, and benefits continue through the paid billing period. We may provide advance notice of changes to price or benefits. The plan is not device insurance, emergency service, security monitoring, a repair warranty, or a guarantee against scams, data loss, or device failure.
6. Your devices, accounts, and data
You remain responsible for your devices, accounts, passwords, subscriptions, purchases, and data. Please back up important information before a visit when possible. You should enter passwords and security codes yourself; we will never ask to keep your banking password, payment PIN, or one-time verification code.
Technology and third-party services can change or fail for reasons outside our control. We cannot guarantee that every device, account, connection, transfer, or third-party service will work with every other product.
7. Text-message consent and SMS terms
Online appointment booking and membership enrollment are processed through Square. When you provide a mobile number through Square, the checkout displays the applicable messaging disclosure. By providing that number or contacting us by text, you agree to receive occasional informational and service-related text messages from Katy Senior Tech. Messages may include appointment confirmations, reminders, scheduling changes, arrival updates, membership or account information, and responses related to the service you requested. This authorization does not include unrelated promotional or marketing texts.
Message frequency varies. Message and data rates may apply. You may withdraw consent at any time by replying STOP or by clearly asking us through another reasonable method to stop texting you. Reply HELP for help. If you do not wish to receive text messages, you may contact us by phone or email instead of using the online booking flow. You represent that you are the subscriber or customary user of the number provided and agree to notify us if the number changes. Mobile carriers are not responsible for delayed or undelivered messages.
We do not sell or share your phone number or SMS consent with third parties for their own marketing.
8. Information and privacy
We use the contact, service, and address information you submit to respond to your request, schedule and provide your visit, maintain appropriate business records, and communicate about the service. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
9. Service warranty and limits
We will provide services with reasonable care. Except for promises expressly stated in writing, services are provided without additional warranties to the fullest extent allowed by Texas law. To the fullest extent allowed by law, Katy Senior Tech is not responsible for indirect, incidental, special, or consequential losses, or for failures caused by pre-existing damage, customer-supplied information, third-party products, internet providers, account restrictions, software updates, or events outside our reasonable control. Nothing in these terms limits rights or remedies that cannot legally be limited.
10. Texas law and updates
Texas law governs these terms, without regard to conflict-of-law rules. Any dispute must be brought in a court with proper jurisdiction and venue. We may update these terms from time to time; the version presented when you submit an appointment request applies to that request unless the law requires otherwise.
11. Questions
Questions about these terms, appointments, or a text-message preference may be sent to hello@katyseniortech.com or by calling (346) 501-2227. You may withdraw text consent at any time by replying STOP.